Refund Policy

Last Updated: December 31, 2025

This Refund Policy outlines the terms and conditions under which Kravluso Greenridgehill Greenridgehill("we," "our," or "us") provides refunds for services purchased through our platform at Kravluso Greenridgehill.com.

General Refund Terms

We are committed to providing high-quality mobile game development and design education services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions specified in this policy.

Eligibility for Refunds

Refunds may be requested under the following circumstances:

• You have not accessed or consumed more than 20% of the purchased service or course content
• The refund request is submitted within 14 days of the original purchase date
• The service or content materially differs from what was described at the time of purchase
• Technical issues prevented access to the service, and our support team was unable to resolve the problem within a reasonable timeframe

Non-Refundable Services

The following purchases are not eligible for refunds:

• One-on-one consultation sessions that have already been conducted
• Custom project work where deliverables have been provided
• Services or courses where more than 20% of the content has been accessed or consumed
• Purchases made more than 14 days prior to the refund request
• Promotional or discounted items marked as non-refundable at the time of purchase
• Services or subscriptions that have been previously refunded

Subscription Services

Monthly Subscriptions

Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and you will retain access to the service until the end of your current billing period. No refunds will be issued for partial months.

Annual Subscriptions

Annual subscriptions may be eligible for a prorated refund if the cancellation request is submitted within 30 days of the initial purchase and less than 20% of the subscription period has elapsed. After 30 days, annual subscriptions are non-refundable.

Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with your refund request
2. Include your order number, purchase date, and reason for the refund request
3. Provide any relevant documentation or evidence supporting your request
4. Allow up to 5 business days for our team to review your request

Refund Processing

Once your refund request is approved:

• Refunds will be processed within 10 business days of approval
• The refund will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive a confirmation email once the refund has been processed

Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered when:

• You have consumed a portion of the service or course content
• The service was partially delivered before a technical issue occurred
• A portion of a bundled package was utilized

The amount of the partial refund will be calculated based on the unused portion of the service.

Exceptional Circumstances

We understand that unforeseen circumstances may arise. We will consider refund requests outside the standard policy terms on a case-by-case basis for situations including but not limited to:

• Serious illness or medical emergencies
• Death of the purchaser or immediate family member
• Natural disasters or force majeure events
• Other extraordinary situations beyond your reasonable control

Supporting documentation may be required for exceptional circumstance refund requests.

Denied Refund Requests

Refund requests may be denied if:

• The request does not meet the eligibility criteria outlined in this policy
• Insufficient or false information is provided
• The purchaser has violated our Terms of Service
• Evidence of service abuse or fraud is detected
• The request is submitted after the applicable time period has expired

If your refund request is denied, you will receive an explanation via email.

Cancellation vs. Refund

Cancelling a service or subscription is different from requesting a refund:

• Cancellation: Stops future billing but does not refund previous payments
• Refund: Returns payment for eligible purchases according to this policy

To cancel a subscription, please visit your account settings or contact our support team.

Technical Issues

If you experience technical difficulties accessing our services:

1. Contact our technical support team immediately at [email protected]
2. Provide detailed information about the issue, including device type, browser, and error messages
3. Allow our team a reasonable opportunity to resolve the technical issue
4. If the issue cannot be resolved within 5 business days, you may be eligible for a refund

Fraudulent Activity

We take fraud seriously and reserve the right to:

• Deny refund requests if fraudulent activity is suspected
• Terminate accounts involved in fraudulent refund claims
• Pursue legal action for repeated or egregious fraud attempts
• Report fraudulent activity to relevant authorities

Currency and Exchange Rates

Refunds will be issued in the original currency of the transaction. We are not responsible for any currency exchange rate fluctuations between the purchase date and refund date.

Third-Party Payment Processors

Payments processed through third-party payment processors are subject to their respective terms and conditions. Any fees charged by payment processors are non-refundable.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Refund Policy or need to submit a refund request, please contact us:

• Email: [email protected]
• Phone: +353436671162
• Address: Drim National School, Drim, Co. Galway, H62 AK49, Ireland

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Refund Request Checklist

Before submitting a refund request, please ensure you have:

• Your order number or transaction ID
• The email address associated with your account
• The purchase date
• A clear explanation of your reason for requesting a refund
• Any supporting documentation if applicable
• Confirmation that your request meets the eligibility criteria

Customer Satisfaction

While we maintain this refund policy to ensure fairness and sustainability, our primary goal is your satisfaction with our services. If you are experiencing any issues or have concerns about your purchase, we encourage you to contact our support team before requesting a refund. We are committed to working with you to resolve any problems and ensure you receive value from our mobile game development and design education services.